I've just been on the phone to Virgin to get some money back cos our TV and broadband was off.

The first guy I spoken to was such a fool! He told me cos we didn't call it in (only emailed, as our phone was off) it wasn't on our account that everything had gone all off so he couldn't reimburse us! I had to spell it out that it is logged on his system that the cabinet was off and that a guy has just been out 2 fix r box so he could work out when we had been off and how long.

Ended up speaking 2 him in baby talk and asking if I was making any sense! Fool!